Years ago, I worked customer service for a fairly well known beauty and hair brand. When I think about my experience working there, I always recollect the countless conversations I had with other naturalistas. The biggest concern I heard can be summed up with a simple question.
Where do I start? It’s not uncommon to want hair that is shining, healthy and Instagram-ready. Most naturals would readily admit to this desire. And the women I communicated with, via telephone and email, expressed this desire immensely. And I would tell them the same thing I am about to tell you now.